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TimeBank Indianapolis

Guidelines for Giving and Receiving Services

Exchanging Services

WHEN YOU WANT TO RECEIVE A SERVICE
Using either "Time Bankier Talents" or specific "Offers"

  1. Login with your user name and password
  2. From the Menu Bar, select Give & Receive, Offers By Category to browse Offers from other members which meet your needs
         OR
    From the Menu Bar, select Give & Receive, Timebanker's Talents to browse "talents" of other members which might meet your needs
  3. Contact the member (from the Time Bank, via Email or by phone) and agree upon a time and place for the transaction to take place
    If a member does not answer you within a few days try contacting them again.
  4. When making an agreement with someone, we find it's best to discuss the following (on the phone or in person) and then document afterwards.
    Be very clear about:
    1. Date, time and location of service to be provided.
    2. Amount of time the member will spend providing the service as well as time spent traveling to and from where the service will be provided
    3. Parts, supplies or ingredients needed. The receiving member is responsible for paying for parts, supplies or ingredients
    4. Tools required for completing service. You and the other member must decide which of you will provide tools
  5. When the service is completed, report the number of time hours spent. If this is different from what was agreed to up front, reconfirm before recording the exchange.
    From the Menu Bar, select Give & Receive, Record An Exchange
    Either party can record the exchange on behalf of each other - the number of hours earned / spent will show up in each account as the exchange is recorded.

Check out this video which shows how to post an "ad" http://youtu.be/sADsIZxvNOE 

WHEN ASKED TO PROVIDE A SERVICE

  1. Discuss and agree to the details. We find it's best to discuss the following (on the phone or in person) and then document afterwards. 
    Be very clear about:
    1. Date, time and location of service to be provided.
    2. Amount of time you each think the service will take, including time spent traveling to and from where the service will be provided
    3. Parts, supplies or ingredients needed. The receiving member is responsible for paying for parts, supplies or ingredients - not the provider!
    4. Tools required for completing service. You and the other member must decide which of you will provide tools
  2. If you are unable to provide the service, thank the person for contacting you and suggest another member if you know of anyone. It's OK to say no.
  3. Always arrive on time or contact the person as soon as possible if you’re going to be late or need to change the time.
  4. When the service is completed, report the number of time hours spent. If this is different from what was agreed to up front, reconfirm before recording the exchange.
    From the Menu Bar, select Give & Receive, Record An Exchange
    Either party can record the exchange on behalf of each other - the number of hours earned / spent will show up in each account as the exchange is recorded.

 

WHEN YOU WANT TO RECEIVE A SERVICE by Posting a specific Request
WHEN YOU WANT TO PROVIDE A SERVICE by Posting a specific Offer

Give plenty of Information about your needs and what you can provide in your posted requests/offers.

Examples:

OFFER: Cooking. I will do organic, vegetarian, sugar-free cooking. I will prepare and deliver a meal for 1 to 8 people. I’d like to have 2 days notice.
OFFER: Carpentry. I have experience with carpentry and home remodeling/repair. I have tools and can work alone or assist with your projects.
REQUEST: Garden and yard work. I need someone to help me prepare my flowerbed for winter and rake leaves.
REQUEST: Diet and nutrition. I need to reduce my cholesterol. Will you work with me to suggest recipes and plan menus 2 or 3 times over the next month?

 

GENERAL DO’s and DON’TS

Do’s

  • Make sure the other person understands what you are going to do before you start doing it.
  • Contact the other member in advance if you must cancel.
  • Agree on the amount of time the transaction will take before hand.
  • Try to be patient and open rather than critical.
  • Respect others' religions, beliefs and political viewpoints.
  • If you are requesting a service, be sure to pay for any parts ingredients or materials that are used. For instance if someone gives you a ride offer to pay for gas.
  • If using your personal car to transport a member have car insurance and wear seatbelts.
  • Dial 911 in the event of an emergency.
  • Be courteous in other member’s homes.
  • Comply with all Terms of Services.

 

Don’ts

  • Do not smoke in a member’s home without permission.
  • Do not use alcohol or illegal drugs while performing services.
  • Do not over commit yourself.
  • Do not misrepresent your abilities.
  • Do not make inappropriate advances on any of the members.
  • Do not participate in illegal activities.

 

Consider saying NO to an exchange of services if:

  • You've been asked to do something you are not comfortable with and did not offer (something beyond a task that's listed in your offer, something not within the time availability posted on your profile.)
  • You have not clarified the terms of the trade (how long it will take, what time you will have to leave, whether or not material costs are involved.)
  • You've met the person before and aren't comfortable with them. 

 

Special Situations

ELDER AND CHILD CARE

  • Choosing the right baby sitter or adult care provider for a loved one is a very important decision.
  • If you want to receive these services from another participant using Time Bank Indianapolis, you need to know that we do not do background checks on any participants.
  • The decision to provide and receive care is the responsibility of the participants based on the relationship of trust, mutual support and respect.
  • It is the individual responsibility of each participant to meet and/or screen participants offering child or elder care.
  • Likewise if you are offering this service you may be asked to provide your own background check.


TRANSPORTATION

  • If you want to get a ride from another another participant using Time Bank Indianapolis, you need to know that we do not do background checks or check driving records on any participants.
  • It is the individual responsibility of each participant to meet and/or screen participants offering to provide rides.
  • It is the responsibility of each participant offering to provide rides to carry adequate insurance, to have a valid driver's license, and to ensure everyone wears seatbelts.  If you have any questions about your coverage, check with your Insurance provider. 

 

Rights & Responsibilities


Every participant using our Time Bank has the right

  • To be treated with dignity, care and respect.
  • To earn one "time hour credit" for every hour of service provided.
  • To spend "time credits" on services offered by other participants.
  • To save "time credits" in a personal account for later use.
  • To donate "time credits" to other members or to the shared Community Fund.
  • To have privacy and confidentiality maintained.
  • To be valued.
  • To be treated fairly.


Every member of the Time Bank has the responsibility:

  • To respect the privacy and confidentiality of other participants.
  • To be prompt and keep scheduled commitments.
  • To be accepting of guidance and instructions.
  • To have fun and share your experiences!

Violation of any of these principles, or any policies or Terms of Services (refer to your Handbook) will result in a conversation with a Coordinator or other representative of the Time Bank organization.  Continued violation may result in canceled membership.

Please be very conscientious of your transactions and communication.